Return Policy

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods cannot be returned. Some health and personal care items cannot be returned. We also do not accept returns of hazardous materials, flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)

Refunds may be in the form of store credit.  Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or store credit.

The cost of the original shipping charges is not eligible for refund or store credit.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@nobleroots.com.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@nobleroots.com and send your item to: 2408 Tech Center Parkway, Suite 200, Lawrenceville, GA, 30043, United States.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 2408 Tech Center Parkway, Suite 200, Lawrenceville, GA, 30043, United States.

Do not send your purchase back to the manufacturer

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.  Any item damaged during return shipping will not be eligible for refund. We will notify you upon receipt and provide proof of damage. You will be responsible to file the claim for damage with the carrier.